R E F U N D   +   E X C H A N G E    P O L I C Y
 
SHORE SOAPS wants you to love your purchases and we will do our best to ensure you are satisfied. If something is wrong with your item(s), or overall buying experience, we want to know about it. 
 
MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED
If your order is not received, please contact info@shoresoapscapemay.com and we will be happy to file a claim for you. Claims on orders showing as "DELIVERED" but deemed  "missing or lost" by the receiver may only be filed a minimum of 15 days after delivery date. USPS does not guarantee a claim will be accepted, and in the event of a claim being rejected, no reimbursement or reshipment will be made to the buyer. If the item(s) are damaged in transit or arrive in unsatisfactory condition, we will require documentation to submit with a claim so be prepared to send photos of the damage via email. No refunds or reshipments can be processed without photo documentation, and/or an accepted claim refund from the USPS.
 
PLEASE NOTE: We do not offer replacements if incorrect shipping address is provided to us, and shipments tracked are displayed as "delivered".

I AM DISSATISFIED WITH THE PRODUCT I RECEIVED:
If you are unhappy with the items you purchased, and would like to make an exchange, please contact: info@shoresoapscapemay.com within 7 days of receipt of item. The product must be returned to us in NEW, unused condition, in a well packed box or envelope with the original packing slip inside. Please specify on the original packing slip your name and reason for return. 
 
PLEASE NOTE: Exchanges will not be accepted after 7 days from receipt.

 

EVENT REFUNDS:

Special event tickets which are purchased in advance are NON-REFUNDABLE under any circumstances. 
 
Send return shipments to:
SHORE SOAPS
1065 Route 47 South
Suite B
Rio Grande, NJ 08242
United States

For any other questions call:
609.408.3823